Privacy Policy

Effective Date: November 30, 2025

Last Updated: November 30, 2025

1. Introduction

QuietCross Funeral Bureau ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, and other contact details you provide when requesting services or information.
Deceased Information: Information about your loved one necessary for funeral arrangements and services.
Payment Information: Billing information and payment details for services rendered.
Website Usage Data: IP address, browser type, pages visited, and time spent on our website through cookies and similar technologies.
Communications: Records of your communications with us, including emails, phone calls, and form submissions.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide funeral services and fulfill your requests
To communicate with you about services, appointments, and arrangements
To process payments and maintain financial records
To improve our website and services
To comply with legal obligations and requirements
To send you information about our services (with your consent)
To respond to inquiries and provide customer support

4. How We Share Your Information

We may share your information with:

Service Providers: Third parties who assist us in providing services (e.g., crematoriums, cemeteries, florists)
Legal Authorities: When required by law, court order, or government regulation
Healthcare Providers: As necessary for death certificates and medical documentation
Payment Processors: To process payments securely

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Funeral service records may be retained indefinitely for historical and legal purposes.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

QuietCross Funeral Bureau
Email: [email protected]
Address: вул. Лісова 4, Львів